// SUPPORT

Support & Contact

The Ad Bench is operated by Bloody Fingers Software · One human reads every message

The fastest path is email. We aim to reply within one business day. Before you write — most usage questions are answered on the Help page, including file formats, daily limits, score meanings, and "why won't my video upload?"

Pick the right channel

// PRODUCT_SUPPORT support@theadbench.ai Bugs, account or limit questions, billing, anything that's broken on the site. Include your browser and a screenshot if you can. // HUMAN_CD_REVIEW Lacroix@theadbench.ai Questions about a Human CD review you've already requested or paid for. For new orders, use the in-app form on the home page. // LEGAL_AND_PRIVACY legal@theadbench.ai Terms questions, privacy and data deletion requests, DMCA, security disclosures. See Terms for the full policy. // SPONSORSHIP sponsor@theadbench.ai Sponsored slot on the home page, partnerships, or content collaborations. One sponsor at a time, 4-week minimum.

Reporting a bug

To make a bug report actionable, include: what you did, what you expected, what happened instead, the URL you were on, your browser and OS, and a screenshot or screen recording if visible. If a specific upload failed, include the file format, size, and duration.

Public issues and feature requests live on GitHub. Anything that touches your account, billing, or uploaded creative — email support@theadbench.ai instead, not GitHub.

Security disclosures

If you've found a security issue, email legal@theadbench.ai with "Security disclosure" in the subject. Please don't open a public GitHub issue with vulnerability details. We'll acknowledge within two business days and work with you on a coordinated disclosure timeline.

Data and deletion requests

You can request deletion of any uploaded creative or your email from our list. Email legal@theadbench.ai from the address you used. We process these within a commercially reasonable time. See Terms for the full data policy.

Press & partnerships

Press, podcast invitations, conference panels, integration partnerships — support@theadbench.ai with "Press" in the subject. We're a small operation; we read everything and reply when there's a real fit.

What we won't do

We don't take cold sales pitches, SEO link-building requests, or guest-post offers. Those go straight to the trash. We also don't share customer email lists or uploaded creative with third parties — see Terms §3-§5.